Warranty and Returns
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
By placing an order electronically through the website you use, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
Buyers are subject to the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
Shipping/transportation costs for product delivery are the responsibility of the buyer.
Each purchased product will be delivered to the address specified by the buyer within a statutory period of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.
The purchased product must be delivered complete and in accordance with the specifications specified in the order, with the warranty certificate, user manual and other relevant documents, if any.
For products that cannot be sold, the seller must notify the buyer in writing within 3 days of learning of the situation. The paid amount must be refunded to the buyer within 14 days.
IF THE PRODUCT IS NOT PAYED:
7. If the buyer does not pay the price of the purchased product or cancels the payment in the bank records, the seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED CREDIT CARD USE:
8. If it is determined that the payment was made by unauthorized persons through fraud after the product has been delivered and the bank/financial institution does not transfer the payment to the seller, the buyer must return the product to the seller within 3 days at the seller's expense.
UNEXPECTED SITUATIONS THAT PREVENT THE TIMELY DELIVERY OF THE PRODUCT:
9. If force majeure events beyond the Seller's control occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may cancel the order, request a replacement for a similar product, or request that delivery be postponed until the issue is resolved.
If the buyer cancels the order:
If paid in cash, the amount will be refunded within 14 days.
If payment was made by credit card, the product amount will be refunded to the bank within 14 days, but it may take 2-3 weeks for the bank to transfer the amount to the buyer's account.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10. The buyer must inspect the goods/services before accepting delivery and must not accept damaged or defective products (dents, breaks, torn packaging, etc.). Goods/services received are deemed undamaged and intact. The buyer must carefully protect the product after receipt. If the right of withdrawal is exercised, the product must be unused and the invoice must be returned.
RIGHT OF WITHDRAWAL:
11. The buyer may exercise his/her right of withdrawal by notifying the seller using the contact information below, within 14 days from the date of receipt of the purchased product, without giving any justification and without assuming any legal/criminal liability.
SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:
Company Name: IMREN PLASTIC AND FOOD INDUSTRY AND TRADE JOINT STOCK COMPANY
Address: İKİTELLİ OSB MAH. TORMAK I BLOCK ST. TORMAK INDUSTRY TORMAK I BLOCK NO: 6 INSIDE DOOR NO: 6 BAŞAKŞEHİR/İSTANBUL
Email: info@imrenplastik.com
Phone: (0212) 486 22 07
Fax: (0212) 486 22 07
WITHDRAWAL PERIOD:
13. The 14-day period for service purchases begins on the contract date. If the service begins with the consumer's consent before the end of the withdrawal period, the right of withdrawal cannot be exercised.
14. The costs associated with the exercise of the right of withdrawal belong to the seller.
15. To exercise the right of withdrawal, the buyer must notify the seller in writing (by registered mail, fax or e-mail) within 14 days and the product must be unused and in accordance with the conditions in the “Non-Returnable Products” section.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
16. The product invoice must be returned (along with the return invoice if it was issued in the name of the company).
17. The return form, product box, packaging and standard accessories must be returned complete and intact.
RETURN CONDITIONS:
18. The seller must refund the amount paid by the buyer and any debit documents within 10 days of receiving the notice of withdrawal. The product must be accepted within 20 days.
19. If the product's value is reduced due to the buyer's fault or if return is not possible, the buyer must compensate the seller for the damage. However, the buyer is not responsible for any damage or wear and tear resulting from normal use during the return period.
20. If the right of withdrawal is exercised and the total purchase amount falls below the seller's campaign limit, the campaign discounts will be canceled.
PRODUCTS THAT CANNOT BE RETURNED:
21. Products specifically produced for the buyer's personal needs (e.g., underwear, swimsuits, bikini bottoms, make-up, disposable items, perishables, or products with expiration dates) cannot be returned if their packaging has been opened for health and hygiene reasons. Services cannot be returned if they were initiated with the consumer's consent before the withdrawal period expires.
22. Cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software, DVDs, VCDs, CDs, cassettes and stationery (toner, cartridges, ribbons, etc.) must be unopened, untested, undamaged and unused.
DEFAULT AND LEGAL CONSEQUENCES:
23. If the buyer defaults on credit card payments, the buyer agrees to pay interest in accordance with the credit card agreement with the bank and is liable to the bank. The bank may take legal action and claim costs and attorney fees. In the event of default, the buyer agrees to compensate the seller for any damages incurred.
PAYMENT AND DELIVERY:
24. Payments can be made to Garanti Bank account via Money Order or EFT:
Account Number: 226 - 6200305 TL
IBAN: TR06 0006 2000 2260 0006 2003 05
Payments can also be made online by credit card. Online payments can be made in one lump sum or in installments. The buyer's credit card will be charged at the time of ordering.