CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

1. By placing an order electronically through the website you use, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.

2. Buyers are subject to the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

3. Shipping and handling fees for product delivery are paid by the buyer.

4. Each purchased product will be delivered to the address specified by the buyer within the legal period of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, with the warranty certificate, user manual and other relevant documents, if any.

6. If the product is unavailable for sale, the seller must notify the buyer in writing within 3 days of learning of the situation. The total amount paid must be refunded to the buyer within 14 days.

IN CASE OF UNPAID PRODUCTS:
7. If the buyer does not pay for the product he purchased or cancels the payment in his bank records, the seller's obligation to deliver the product ends.

FOR PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8. If it is determined after the product is delivered that the payment was made by unauthorized persons through credit card fraud and the bank/financial institution does not transfer the payment to the seller, the buyer is obliged to return the product to the seller within 3 days at the seller's expense.

UNFORESTIGATED REASONS THAT PREVENT THE TIMELY DELIVERY OF THE PRODUCT:
9. If the product cannot be delivered on time due to force majeure reasons beyond the seller's control, the buyer will be notified. The buyer may request that the order be canceled, the product be replaced with a similar one, or the delivery be postponed until the problem is resolved.
○ If the buyer cancels the order:
■ If payment is made in cash, the amount will be refunded within 14 days.
■ If payment was made by credit card and the order was cancelled, the product amount will be refunded to the bank within 14 days; however, the bank may take 2-3 weeks to transfer the amount to the buyer's account.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10. The buyer is obligated to inspect the goods/services subject to the contract before delivery and must not accept damaged or defective products (dents, breaks, torn packaging, etc.) from the courier company. If the product is received, it is deemed intact and flawless. The buyer must protect the product carefully after delivery. If the right of withdrawal is exercised, the product must be unused and the invoice must be returned.

RIGHT OF WITHDRAWAL:
11. The buyer may exercise his/her right of withdrawal by notifying the seller through the contact information provided below, within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/organization at the specified address, without giving any justification and without assuming any legal/criminal liability.

SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:
● COMPANY NAME: IMREN PLASTIC AND FOOD INDUSTRY AND TRADE JOINT STOCK COMPANY
● ADDRESS: İKİTELLİ OSB MAH. TORMAK I BLOCK ST. TORMAK INDUSTRY TORMAK I BLOCK NO: 6 INSIDE DOOR NO: 6 BAŞAKŞEHİR/İSTANBUL
● EMAIL: info@imrenplastik.com
● TEL: (0212) 486 22 07
● FAX: (0212) 486 22 07

WITHDRAWAL PERIOD:
13. If the purchase is a service, the 14-day period begins from the contract date. If the service begins with the consumer's consent before the withdrawal period expires, the right of withdrawal cannot be exercised.
14. Expenses arising from the exercise of the right of withdrawal shall be borne by the seller.
15. To exercise the right of withdrawal, the buyer must notify the seller in writing (by registered mail, fax or e-mail) within 14 days and the product must be unused in accordance with the “Non-Returnable Products” section of this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:
16. The product invoice must be returned together with the product delivered to the third party or the buyer (If the invoice is in the name of the company, it must be returned together with the return invoice issued by the company).
17. The return form must be returned with the product box, packaging and standard accessories complete and undamaged.

RETURN CONDITIONS:
18. The seller is obligated to refund the total amount paid by the buyer within 10 days of receiving the notice of withdrawal and to return all documents debiting the buyer. The seller is obligated to accept the return of the product within 20 days.
19. If the product's value decreases due to the buyer's fault or if return is not possible, the buyer will compensate the seller for any damages incurred. However, if the product has been used properly within the withdrawal period, the buyer will not be responsible for wear and tear or changes that occur as a result of normal use.
20. When the right of withdrawal is used, if the total purchase amount falls below the campaign limit determined by the seller, the discount received within the scope of the campaign will be canceled.

PRODUCTS THAT CANNOT BE RETURNED:
21. For health and hygiene reasons, products such as underwear, swimsuits, bikini bottoms, make-up products, disposable products, perishable products, or products with expiration dates, specifically produced for the buyer's request or personal needs, cannot be returned if the packaging has been opened after delivery. Furthermore, services initiated with the consumer's consent before the withdrawal period expires cannot be returned.
22. Cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, cassettes and stationery products (toner, cartridges, ribbons, etc.) must be unopened, untested, undamaged and unused.

DEFAULT AND LEGAL CONSEQUENCES:
23. If the buyer defaults on credit card payments, the buyer agrees to pay interest and be liable to the bank in accordance with the credit card agreement. The bank may take legal action and claim costs and attorney fees from the buyer. In the event of default, the buyer agrees to compensate the seller for any damages incurred.

PAYMENT AND DELIVERY:
24. Payments can be made to Garanti Bank via Bank Transfer or EFT:
● Account Number: 226 - 6200305 TL
● IBAN: TR06 0006 2000 2260 0006 2003 05
25. Payments can also be made online by credit card. Online payments can be made in one payment or in installments. The buyer's credit card will be charged at the time of ordering.